Monthly Archives: December 2014

  • I never saw or approved a proof, and now I see a shipping notice

     

     

    If you like the proof we emailed, please reply to the email with "I approve printing".  Otherwise, please reply with requested changes.

     

    Please be aware that while I greatly prefer folks to approve the proofs for personalization, color, and size before I print, if I send a proof to you and hear nothing back for 7-10 days, I will go ahead and print and ship.  Here is why.

    I used to only print on approval.  But several times a week I would get very unhappy customers that thought they already approved the proof, or didn't see the proof for some reason, or didn't realize I was waiting for approval to print.  They would ask where their order is, and I would say it is not even printed yet.  Enter the irate customer!

    I want to avoid irate customers, so I have changed the process.  After about 6 days after sending the initial proof, I try to follow up asking if we are ready to print.  After 7-10 days, I print and ship.

    Since having moved to this, it is very rare to hear from unhappy customers, but there are a few people surprised to see the the shipping notice when they didn't approve the proof.

    Please know, if I shipped your order but you didn't approve the proof, I will still make changes as needed and ship you new decals at no cost to you.

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