Bling Your Band
If you like the proof we emailed, please reply to the email with "I approve printing". Otherwise, please reply with requested changes.
Please be aware that while I greatly prefer folks to approve the proofs for personalization, color, and size before I print, if I send a proof to you and hear nothing back for 7-10 days, I will go ahead and print and ship. Here is why.
I used to only print on approval. But several times a week I would get very unhappy customers that thought they already approved the proof, or didn't see the proof for some reason, or didn't realize I was waiting for approval to print. They would ask where their order is, and I would say it is not even printed yet. Enter the irate customer!
I want to avoid irate customers, so I have changed the process. After about 6 days after sending the initial proof, I try to follow up asking if we are ready to print. After 7-10 days, I print and ship.
Since having moved to this, it is very rare to hear from unhappy customers, but there are a few people surprised to see the the shipping notice when they didn't approve the proof.
Please know, if I shipped your order but you didn't approve the proof, I will still make changes as needed and ship you new decals at no cost to you.
However I no longer do refunds at this point.
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The Viking baby helmet design is a little more complex to install than many other of our decals. Some fantastic customers did a step by step photo blog on how they applied the decals to their son's cranial band in exchange for the first set of Viking helmet decals I created.
First, they cut up the decals which ship in two separate sheets.
We suggest taping the decals in place to check the fit. The grommets need to cover the seams. If the helmet has a large diameter, two rows of grommets can be used to help make up the space.
Once the parts all fit together to make design work, tape them together in the order they should go.
Mark on the helmet with a pencil where the panels should go.
They considered their application of the panels to be very ham-handed, but that it all worked out in the end.
The biggest problem they had was a little failure to plan far enough ahead. The horns should have gone in the gap on the left hand side but the initial placement was off, so they had to move them back. If they had planned ahead, the side grommets would have gone over the side burn grommets.
These pictures are all pre-Mod Podge. The Mod Podge smoothed out the patch-work lines very nicely.
The following are notes quoted exactly from the folks who did all the work above and took the pictures:
"This is SO CUTE!!! I’ve gotten MANY compliments on this helmet. I think the decision to leave white was a good one, it looks more helmet-y. The vinyl did stretch, and I had to do some patch work. Maybe the 3 main helmet pieces could be a little bigger. (I eventually put a second line of grommets down the front) I used bronze colored Sharpie to make the cracks less noticeable (lent to the look of a forged helmet… very cool)
There were Plenty of Grommet strips. I had 3 whole strips leftover. If I could have sewn on a horn over the Velcro strip, that would have rocked.
Overall, I love the look of this and had A LOT of fun putting it on. Hunter only has 2 weeks to go (he’s getting out early!!!) so I’m going to switch over to R2D2. I’d have loved to see the Tron strips, but frankly, by the time they’re ready, Hunter will be out of his helmet. J
Thank you so much for this experience, I think this will be a good seller, you could Viking and knight (silver) versions.
So bullet points:
- Plenty of Grommet Strips, maybe suggest use of 2-3 rows between triangle “panels.”
- Triangle “panels” could be a bit bigger at the base. But don’t have to be very tall, as the tops of DOC Bands ™ are typically open.
- Possible sideburn panels? But the Grommet Strips worked well
*** The credit card company requires that I state an exact refund period. So for them, requests on orders eligible for refunds will be refunded for sure if made within 10 days.
Here is how I actually work. Have a damage issue or the decal sizes don't work? Email me when you find it. Have you seen my 4.9/5 star rating on Facebook? I earned that by being responsive to questions and issues and making customers happy.
I will refund orders if you email me to cancel before your order ships. Please do not cancel on social media, we don't spend a lot of time on social media and probably won't see it soon enough.
If you order a custom product like vinyl, we will send you a proof. We generally send a proof within about one business day of your order unless we are on vacation or there are unusual circumstances.
Unless we are on vacation or there are unusual circumstances, we generally print and ship within about one business day of receiving your printing approval. However if you do not respond to the proof email with requested changes or printing approval for ~7-10 days, your order will 'time out' and we will ship it.
This statement has confused a few people. No, we don't hold orders for 7-10 days before shipping them. We ship orders promptly after you approve printing. But if you do not respond to our proof email at all, at some point we print and ship.
Please be expecting a proof email on customized vinyl and email us if you don't see a proof email from us in 1-2 days.
Non-customized products just ship.
Once your order ships, then we generally do not offer refunds unless we made a mistake or the item is damaged. Each decal is printed on a color printer just for you, so returning it does not help.
The same thing is true if we make a mistake and reship, please keep and use the first set if possible even as we send a replacement.
I warranty all the products we offer, and I warranty delivery inside the USA. I also warranty the process of application so long as you follow our application guides in good faith. That means if you followed the decal application guide and sanded the band lightly with the included sandpaper and for some reason the decals don't want to stick, I will work with you to solve it and then replace the decals at my cost.
I cannot warranty delivery any place that tracking does not extend to the final delivery address, which means in general I cannot warranty international delivery.
Please note, I can't warranty the decal application if you do not follow the process. So if you do not adequately protect the decals with Mod Podge or a similar sealer, I can't refund your order should the decal edges lift or break, or the ink become sanded off.
But I also recognize that real life happens and sometimes the mod podge does not get applied. In this case, the worst that happens is we offer a no-questions asked reprint for the cost of a penny plus shipping.
*** Please note BYB has returned to shipping decals directly to most of the world, including Canada and Europe ***
We no longer recommend most folks use ComGateway as it no longer seems necessary.
If you can use a USA destination, that is always the fastest delivery. Otherwise, we recommend that you simply checkout of our website as normal, using your international address. Packages seem to be arriving at your customs in 7-10 days. After that I can't see tracking information so I am not sure how long it is taking to clear customs or be delivered. But after a long series of negative experiences with international shipping, we seem to be in a good place right now. I will update if this changes.
However, if you know that you live in an area where you can't generally gets USPS international mail, you might consider using them. But most of the world is not needing ComGateway right now.
If you need to use ComGateway.com:
To use Comgateway register with them and use the USA shipping address they provide as you checkout. They notify you when the package arrives at their location, and you decide how fast it should get to you.
*** Do not use the "Buy for me" service of ComGateway. Just use their USA shipping address when you checkout on BlingYourBand.com. Please please please don't! The proofs for the order will not go to your email address!
We will not take responsibility if you use their "Buy it for me" service, you don't get the proofs, and then you don't like the results.
Then they deliver in your country with DHL/FEDEX. YOU RELIABLY GET YOUR PACKAGE IN 1-2 WEEKS.
On the Comgateway rate table they charge a base price for 0.5Kg. All of my decals fit into the base rate. Their facility is only a few miles from me so packages get from me to them in 1-2 days.
On the BlingYourBand.com checkout page, choose SHIP TO A DIFFERENT ADDRESS, and use the USA address given by ComGateway.com. It may be a little different than my example.
Last, do not waste your money on the 1-2 Day Express shipping option. I am very close to the ComGateway.com facility and it won't be worth the money to you.
*** Update January 2018 ***
The USPS international shipping system has changed. Packages have a completely different shipping label and a very different shipping process.
OLD SYSTEM - package was scanned into the postal system at my post office. Package traveled to some USA airport and then off to your country. Package had customs form printed on it.
NEW SYSTEM - package travels to a local postal processing facility. Notice the new label does not have a tracking number barcode? That means the Post office will not acknowledge receipt of the package and the tracking number will not become "live" until the package reaches this new processing facility.
This will be at least several business days after I ship the package!
The processing facility will apply the barcode and then send the package on its way.
The website to track international shipments has changed! Please click here to track your packages!
This new system is just a few days old as of this writing (Jan 25 2018), and I will update this post as I learn how it goes.
International shipping times are as difficult to guess as winning lottery numbers. Shipments to Canada can easily be four days, or two weeks. I have seen it take three weeks to Canada.
All international shipments go via USPS. Some people wonder why we don't use Fedex or UPS for international shipments. We find that very few people want to spend $50-$80 on shipping charges when the postal system works, albeit a little slower.
Packages pass through the customs of your country and then will then be delivered by your local post office. Tracking information almost always stops when the package leaves the USA. A package may appear "stuck" at a transient point but it is not stuck, it simply is not being scanned by the USPS anymore.
I won't know a package didn't arrive unless you tell me.
Some countries have import duties that may apply. We won't worn folks subject to them because we don't know the tax responsibilities of your specific country.
Domestic shipping is a flat $6.75 no matter how much you order! How long is the shipping transient time? We discuss that here!
International shipping of just helmet decals
We still have flat shipping rates for international destinations but they may be a little higher than the domestic rate.
International shipping of heavier objects
We also create trunk decals which ship in larger tubes. We very rarely ship these internationally so we are not sure how much that generally costs to ship. In these cases, we will calculate the exact postage and then email you the amount. You will then have the option of going forward, or getting a full refund.
We all have different ideas on how to clean, and cleaning the cranial band is no different. Be very careful cleaning the outside of a mod podged band with highly concentrated rubbing alcohol. Mod Podge is sensitive to alcohol and quickly absorbs it and can become runny.
I turned to the BYB community, asking experienced parents how they clean the band.
"Yes you are only supposed to clean the inside with rubbing alcohol... the outside to be honest has stayed just fine without cleaning it... it needed use a wet wash cloth... it's common sense"
"I use a soft toothbrush and mild soap to clean it. The rubbing alcohol wasn't doing enough to get the sweat and baby food off of the helmet."
"I also have never needed to clean the outside. It looks as beautiful as it did the first day we made it!"
"I clean the inside of helmet with alcohol and water (diluted ).. the outside I clean with water."
Cranial bands and baby helmets can have odor issues and we have tips and ideas as reported from other parents in how to remove the smell. Please keep in mind that the same technique never seems to work for everyone, but most folks have found a way to minimize or outright eliminate the bad smell.
• Scrub the inside of the band with strong alcohol. Folks have had good luck with 90% concentration. Folks have had more luck with using a toothbrush to scrub the inside of the band versus just spraying the inside.
• Sunlight is a good odor eliminator. Put the band in direct sunlight during the one hour the band is off.
• Make sure your child's head is completely dry before placing the band back on.
• Many parent swear by Fresh Wave Odor Eliminator, which is available at Bed Bath and Beyond.
• Take your hour a day in two 30 minute sessions, morning and night. Scrub the band each time.
I have had two cases come up where the customer applied the decals to the cranial band step-by-step with our application instructions, but the Mod Podge didn't stick to the helmet.
At the time, using rubbing alcohol to initially clean the helmet was not part of the application instructions.
In both cases, cleaning the helmet with rubbing alcohol solved the issue. And we quickly replaced the decals free of charge.
Some people email asking why they should buy baby helmet decals from us, versus say purchasing stickers at a hobby store. It is a fair question. Hobby store stickers can certainly work if you find a set you really like, but there are cons to using them, and pros to using us.
The pros of using hobby store stickers are:
• They are cheap
• I can't think of another one
The cons of hobby store stickers are
• Getting them off will be a challenge
• They are generally pretty small
• Selection isn't very good
• You get what you get
• They look cheap!
The pros of using Bling Your Band decals are
• They are easy to remove and change out
• Changing helmets? Replace your decals for a penny plus shipping!
• Huge selection!
• Big decals!
• Our decals work with all the cranial band brands
• We make changes for free!
• We create custom artwork for free!
• Personalization is almost always included!
The cons of using Bling Your Band decals are
• It typically takes us two business days to ship
• Polite service
• I guess theses aren't really cons but I could not think of any