We recommend you check out with PayPal on international orders. You don't need a PayPal account, and you can pay with a credit card. To weed out fraud, all credit card companies check billing and shipping addresses. PayPal is much better with overseas addresses than our USA based credit card processor.
Using PayPal won't hurt you or cost you more, but it possibly will save you aggravation in checking out!
It is not common, but it does happen that the post office takes an unusually long time to deliver a package. I don't know what issue the post office experienced, but in this last week I have had about six customers ask where their package is. This is one of the first two tracking numbers reported to me.
It took 11 days for the post office to deliver this package. It is one of the more extreme cases we have seen, and due to the number of folks reporting delay, we think perhaps there was an accident.
This is frustrating for us and the customer alike. I don't want to ship a replacement, and then find out the package was delivered later the same day. But I don't want to make the customer wait any longer than necessary if the package is lost in the system.
I want to take a moment to share what shipping information we have access to. When customers inquire as to where their package is, we turn to the USPS tracking page. We don't have access to any tracking information other than this tracking page.
Another source of frustration for folks is the Post Office will list the Expected Delivery Date. That delivery date is not specific to your package. They did not study the logistics of getting your package from Point A to point B this week, and based on that give a delivery date.
The post office has a customer service number. For me it is (972) 393-6755. If I call inquiring about a package, I will spend an hour on hold. When they answer, they will take the tracking number and initiate an 'Investigation' and they say to expect a reply two weeks later. On the phone, they don't have any different tracking information their their own website.
So we don't generally call because we will have shipped a replacement by then. Although we ship tens of thousands of packages a year, we have no special access with the post office.
The post office claims that first class and priority mail typically takes 2-3 days to arrive. In our experience, yes at least 51% of packages are delivered in 2-3 days. But 10%-20% arrive more like 6-7 days. And 0.1% arrive in 11 days.
We don't generally call the post office for delayed packages because investigations take two weeks or more and the package will have arrived or we will have shipped a replacement by that point.
If you like the proof we emailed, please reply to the email with "I approve printing". Otherwise, please reply with requested changes.
Please be aware that while I greatly prefer folks to approve the proofs for personalization, color, and size before I print, if I send a proof to you and hear nothing back for 7-10 days, I will go ahead and print and ship. Here is why.
I used to only print on approval. But several times a week I would get very unhappy customers that thought they already approved the proof, or didn't see the proof for some reason, or didn't realize I was waiting for approval to print. They would ask where their order is, and I would say it is not even printed yet. Enter the irate customer!
I want to avoid irate customers, so I have changed the process. After about 6 days after sending the initial proof, I try to follow up asking if we are ready to print. After 7-10 days, I print and ship.
Since having moved to this, it is very rare to hear from unhappy customers, but there are a few people surprised to see the the shipping notice when they didn't approve the proof.
Please know, if I shipped your order but you didn't approve the proof, I will still make changes as needed and ship you new decals at no cost to you.
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The Viking baby helmet design is a little more complex to install than many other of our decals. Some fantastic customers did a step by step photo blog on how they applied the decals to their son's cranial band in exchange for the first set of Viking helmet decals I created.
First, they cut up the decals which ship in two separate sheets.
We suggest taping the decals in place to check the fit. The grommets need to cover the seams. If the helmet has a large diameter, two rows of grommets can be used to help make up the space.
Once the parts all fit together to make design work, tape them together in the order they should go.
Mark on the helmet with a pencil where the panels should go.
They considered their application of the panels to be very ham-handed, but that it all worked out in the end.
The biggest problem they had was a little failure to plan far enough ahead. The horns should have gone in the gap on the left hand side but the initial placement was off, so they had to move them back. If they had planned ahead, the side grommets would have gone over the side burn grommets.
These pictures are all pre-Mod Podge. The Mod Podge smoothed out the patch-work lines very nicely.
The following are notes quoted exactly from the folks who did all the work above and took the pictures:
"This is SO CUTE!!! I’ve gotten MANY compliments on this helmet. I think the decision to leave white was a good one, it looks more helmet-y. The vinyl did stretch, and I had to do some patch work. Maybe the 3 main helmet pieces could be a little bigger. (I eventually put a second line of grommets down the front) I used bronze colored Sharpie to make the cracks less noticeable (lent to the look of a forged helmet… very cool)
There were Plenty of Grommet strips. I had 3 whole strips leftover. If I could have sewn on a horn over the Velcro strip, that would have rocked.
Overall, I love the look of this and had A LOT of fun putting it on. Hunter only has 2 weeks to go (he’s getting out early!!!) so I’m going to switch over to R2D2. I’d have loved to see the Tron strips, but frankly, by the time they’re ready, Hunter will be out of his helmet. J
Thank you so much for this experience, I think this will be a good seller, you could Viking and knight (silver) versions.
So bullet points:
- Plenty of Grommet Strips, maybe suggest use of 2-3 rows between triangle “panels.”
- Triangle “panels” could be a bit bigger at the base. But don’t have to be very tall, as the tops of DOC Bands ™ are typically open.
- Possible sideburn panels? But the Grommet Strips worked well
*** The credit card company requires that I state an exact refund period. So for them, requests on orders eligible for refunds will be refunded for sure if made within 10 days.
Here is how I actually work. Have a damage issue or the decal sizes don't work? Email me when you find it. Have you seen my 4.9/5 star rating on Facebook? I earned that by being responsive to questions and issues and making customers happy.
I will refund orders if you email me to cancel before your order ships. Please do not cancel on social media, we don't spend a lot of time on social media and probably won't see it soon enough.
Once your order ships, then we generally do not offer refunds unless we made a mistake or the item is damaged. Each decal is printed on a color printer just for you, so returning it does not help.
The same thing is true if we make a mistake and reship, please keep and use the first set if possible even as we send a replacement.
*** Please note BYB has returned to shipping decals directly to most of the world, including Canada and Europe ***
The the international postal system has had a turbulent year since the US Postal system changed up how they deliver packages to other countries. The long shipping time and many lost packages has convinced us to move away from the international postal system for a little while, but some test shipments recently have gone well and we are dipping a toe into the water.
If you really, really must have that package without delay, or live in Asia we recommend using ComGateway.com.
To use Comgateway register with them and use the USA shipping address they provide as you checkout. They notify you when the package arrives at their location, and you decide how fast it should get to you.
*** Do not use the "Buy for me" service of ComGateway. Just use their USA shipping address when you checkout on BlingYourBand.com. Please please please don't! The proofs for the order will not go to your email address!
We will not take responsibility if you use their "Buy it for me" service, you don't get the proofs, and then you don't like the results.
Then they deliver in your country with DHL/FEDEX. YOU RELIABLY GET YOUR PACKAGE IN 1-2 WEEKS.
On the Comgateway rate table they charge a base price for 0.5Kg. All of my decals fit into the base rate. Their facility is only a few miles from me so packages get from me to them in 1-2 days.
On the BlingYourBand.com checkout page, choose SHIP TO A DIFFERENT ADDRESS, and use the USA address given by ComGateway.com. It may be a little different than my example.
Last, do not waste your money on the 1-2 Day Express shipping option. I am very close to the ComGateway.com facility and it won't be worth the money to you.
*** Update January 2018 ***
The USPS international shipping system has changed. Packages have a completely different shipping label and a very different shipping process.
OLD SYSTEM - package was scanned into the postal system at my post office. Package traveled to some USA airport and then off to your country. Package had customs form printed on it.
NEW SYSTEM - package travels to a local postal processing facility. Notice the new label does not have a tracking number barcode? That means the Post office will not acknowledge receipt of the package and the tracking number will not become "live" until the package reaches this new processing facility.
This will be at least several business days after I ship the package!
The processing facility will apply the barcode and then send the package on its way.
The website to track international shipments has changed! Please click here to track your packages!
This new system is just a few days old as of this writing (Jan 25 2018), and I will update this post as I learn how it goes.
International shipping times are as difficult to guess as winning lottery numbers. Shipments to Canada can easily be four days, or two weeks. I have seen it take three weeks to Canada.
All international shipments go via USPS. Some people wonder why we don't use Fedex or UPS for international shipments. We find that very few people want to spend $50-$80 on shipping charges when the postal system works, albeit a little slower.
Packages pass through the customs of your country and then will then be delivered by your local post office. Tracking information almost always stops when the package leaves the USA. A package may appear "stuck" at a transient point but it is not stuck, it simply is not being scanned by the USPS anymore.
I won't know a package didn't arrive unless you tell me.
Some countries have import duties that may apply. We won't worn folks subject to them because we don't know the tax responsibilities of your specific country.
Domestic shipping is a flat $6.75 no matter how much you order! How long is the shipping transient time? We discuss that here!
International shipping of just helmet decals
We still have flat shipping rates for international destinations but they may be a little higher than the domestic rate.
International shipping of heavier objects
We also create trunk decals which ship in larger tubes. We very rarely ship these internationally so we are not sure how much that generally costs to ship. In these cases, we will calculate the exact postage and then email you the amount. You will then have the option of going forward, or getting a full refund.