Internationally shipment information and tracking
*** Please note BYB has returned to shipping decals directly to most of the world, including Canada and Europe ***
We no longer force people to use ComGateway. However, international shipping is not without issue.
If you can use a USA destination, that is always the fastest delivery. Otherwise, you may simply checkout of our website as normal, using your international address. Packages seem to be arriving at your customs in 7-10 days. After that I can't see tracking information so I am not sure how long it is taking to clear customs or be delivered. But after a long series of negative experiences with international shipping, we seem to be in a better place right now. I will update if this changes.
However, if you know that you live in an area where you can't generally gets USPS international mail, you should arrange an alternative to international mail.
If you need to use ComGateway.com:
Register with them and use the USA shipping address they provide as you checkout. They notify you when the package arrives at their location, and you decide how fast it should get to you.
*** Do not use the "Buy for me" service of ComGateway. Just use their USA shipping address when you checkout on BlingYourBand.com. Please please please don't! The proofs for the order will not go to your email address!
We will not take responsibility if you use their "Buy it for me" service, you don't get the proofs, and then you don't like the results.
Then they deliver in your country with DHL/FEDEX. YOU RELIABLY GET YOUR PACKAGE IN 1-2 WEEKS.
On the Comgateway rate table they charge a base price for 0.5Kg. All of my decals fit into the base rate. Their facility is only a few miles from me so packages get from me to them in 1-2 days.
On the BlingYourBand.com checkout page, choose SHIP TO A DIFFERENT ADDRESS, and use the USA address given by ComGateway.com. It may be a little different than my example.
Last, do not waste your money on the 1-2 Day Express shipping option. I am very close to the ComGateway.com facility and it won't be worth the money to you.
International shipping times are as difficult to guess as winning lottery numbers. Shipments to Canada can easily be four days, or two weeks. Here is a recent example of a shipment to Canada.
The customer ordered on July 24 and we shipped on July 27. It reached Vancouver Canada on July 31.
On September 5th, 36 days later, the customer emailed to say he just received the package and due to the long shipping time, he would like a refund.
We had to say no, which was a disappointment to the customer.
We do not want anyone to be surprised by our policy. Most shipments to Canada take less than two weeks. But some take longer. International shipping time can't be predicted.
We do not refund for long international shipping times. International shipping time is an act of God and out of our control. We do not want anyone to be surprised by this, and then post bad things about us to mommy groups.
All international shipments go via USPS. Some people wonder why we don't use Fedex or UPS for international shipments. We find that very few people want to spend $50-$80 on shipping charges when the postal system usually works, albeit a little slower.
This order spent 36 days INSIDE CANADA before being delivered. We do not know why.
Our stated policy is we do not refund international orders for long shipping times.
We warn about the possibility of long shipping times as clearly as we can. Please don't bash us for long shipping times or our refund policy when we boldly warn about this before you order :
So why don't we refund international orders?
No tracking information. In the USA, tracking information will tell me when the package was delivered. And if it wasn't, was it due to bad address or if the post office just lost the package. I can't track international packages to your door.
The delay might be because of a local tax that needs paid. I can't refund orders because of a local tax issue.
Orders to Outer Mongolia might just take time. Do I judge which countries are 'reliable' and refund in those, but not others?
Every time I hear from a Fraser, I question even offering international orders, but then I remember that the majority of international shipments seem to be successful. But if I get a negative review every time something out of our control goes wrong, I have to end it.