The credit card company requires that I state an exact refund period. So for them, requests on orders eligible for refunds will be refunded for sure if made within 10 days.
I will refund orders if you email me to cancel before your order ships. Please do not cancel on social media, we don't spend a lot of time on social media and probably won't see it soon enough.
We send proofs on almost every order
If you order a custom product like vinyl, we will send you a proof. We generally send a proof within about one business day of your order unless we are on vacation or there are unusual circumstances.
We want you to approve printing
Unless we are on vacation or there are unusual circumstances, we generally print and ship within about one business day of receiving your printing approval. However if you do not respond to the proof email with requested changes or printing approval for ~7-10 days, your order will 'time out' and we will ship it.
This statement has confused a few people. No, we don't hold orders for 7-10 days before shipping them. We ship orders promptly after you approve printing. But if you do not respond to our proof email at all, at some point we print and ship.
Please be expecting a proof email on customized vinyl and email us if you don't see a proof email from us in 1-2 days.
Non-customized products just ship.
Once we ship, we only refund if we made a mistake
Once your order ships, then we generally do not offer refunds unless we made a mistake or the item is damaged. Each decal is printed on a color printer just for you, so returning it does not help.
The same thing is true if we make a mistake and reship, please keep and use the first set if possible even as we send a replacement.
We warranty delivery
We warranty all the products we offer, and I warranty delivery inside the USA so long as the address you provided is exactly correct.
This means I will reship orders if the Post Office miss-delivers to a correct address, or tracking stops for 7 days. I don't refund these orders, I reship.
I cannot warranty delivery any place that tracking does not extend to the final delivery address, which means in almost all cases, I cannot warranty international delivery.
We warranty application
I also warranty the process of application so long as you follow our application guides in good faith. That means if you followed the decal application guide and sanded the band lightly with the included sandpaper and and applied mod podge, if for some reason the decals don't want to stick, or the decals are damaged, I will work with you to solve it and then replace the decals at my cost.
"Good faith" is the operative term. I just ask that you read/watch the application guides, and follow them with sincerity of intention. Otherwise, I can't warranty the decal application. If you do not adequately protect the decals with Mod Podge or a similar sealer, I can't refund your order should the decal edges lift or break, or the ink become sanded off.
But I also recognize that real life happens and sometimes the mod podge does not get applied. In this case, you do not have to replace the decals at full cost! We offer a no-questions asked reprint for the cost of a penny plus shipping!